Student Services

We’re here to help you—every step of the way.
Whether you need tech support, access to our extensive library, or supportive faculty–we’ve got you covered.

Technical support

Eastern Illinois University is accredited by the Higher Learning Commission.

Nursing Program

For assistance with any of the following issues, contact the Eastern Illinois University ITS Helpdesk by visiting [email protected] or calling 217/581217/581-HELP (4357).

  • Retrieving/verifying your EIU Net-ID (username).
  • Retrieving/verifying or resetting your EIU Net Password
  • Logging into PAWS (Panther Access to Web Services)
  • Remote Desktop usage at EIU
  • EIU Wi-Fi
  • Connecting to the EIU Network

Regular operating hours for the ITS Helpdesk are 7:00 am – 8:00 pm (beginning Aug. 18 every year). During EIU’s Winter Break, Helpdesk hours and availability may be limited. Summer Helpdesk hours are 7:30 am to 4:30 pm.


The Booth Library at Eastern Illinois University offers a number of services to students enrolled in online courses. Our librarians are ready to help you.

Live Help

Chat with a librarian 24 hours a day, 7 days a week.


Send us a question via email; we will respond within 24-48 hours.


217-581-6072217-581-6072 during business hours.

Financial Aid

The first step of the financial aid process is to complete a Free Application for Federal Student Aid (FAFSA) online at The FAFSA determines financial need and how much Eastern Illinois University is able to award a student. EIU’s Federal School Code is 001674.

The result of your FAFSA is called the Student Aid Report (SAR), and it summarizes the data you reported on your application. You will receive your SAR via email confirmation. Be sure to read and review this information carefully for accuracy. Should you need to make corrections, you may do so online using your Personal Identification Number (PIN) provided by the U.S. Department of Education. Make sure your correction is E-signed prior to submission.

Need More Info?

Submit the form below, and a representative will contact you to answer any questions!

Or call 855-771-7142

Ready to Begin?

Start your application today!

or call 855-771-7142 855-771-7142
for help with any questions you may have.